FAQ
Questions,Answered Simply.
Everything you need to know about how we plan, propose and confirm your journey.
How do I book a journey?
Send us your request through the circuit builder, the quote form or WhatsApp. Our team reviews it and replies with a personalised proposal. Your journey is confirmed only once you have accepted the proposal and its conditions, and we have confirmed it in writing.
Is sending the circuit builder a booking?
No. The circuit builder creates an inquiry. Nothing is reserved until our team has checked availability and you have accepted your personalised proposal.
Why are there no prices on the website?
Every journey is tailor-made. Prices depend on your dates, group size, vehicle, route and the experiences you choose, so we share them in your personalised proposal rather than publishing figures that may not apply to you.
Can I combine several destinations in one trip?
Yes. Add as many stops as you like in the circuit builder and set the nights for each one. We then review the order, travel times and pace with you, and suggest adjustments where a route would feel rushed.
Which vehicles are available?
Our fleet categories are the Mercedes-Benz S-Class, Range Rover Vogue, Mercedes-Benz E-Class, Mercedes-Benz Sprinter and Mercedes-Benz Vito / V-Class. The specific vehicle and its seating are confirmed for your group in your proposal.
Can you arrange accommodation?
You can tell us your accommodation preference — from standard comfort to a luxury riad or desert camp. We then suggest options; availability and prices are confirmed in your proposal and never assumed.
Is Agafay the same as the Sahara?
No. Agafay is a stony desert a short drive from Marrakech, ideal for an afternoon or evening. The Sahara, with its great sand dunes, is a multi-day journey from Marrakech.
Are the activities suitable for children?
Many experiences can be enjoyed by families, but age, height and health requirements depend on the activity and the provider. Tell us the ages of the children travelling and we will advise.
What happens if the weather affects a balloon flight?
Balloon flights depend on weather conditions, and the operator decides on the day whether flying is safe. The conditions that apply to changes are set out in your proposal.
How do I pay?
Payment methods and conditions are communicated with your personalised proposal, before you confirm anything.
In which languages can I contact you?
This website is available in English, French, Arabic and Spanish, and you can indicate your preferred language in any inquiry.
How can I reach your team?
By WhatsApp or phone on +212 770 941085, by email at Oussama.bt2001@gmail.com, or through Instagram at @justcom.morocco.
Prefer to talk? Our team is one message away.
Everything you need to know about how we plan, propose and confirm your journey.